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Our Core Values

Customer Focus:

  • Our success is based upon our customer focus
  • We listen to and connect with customers
  • We anticipate their needs and make it easy for them to do business with us
  • We keep promises
  • We offer them value and quality services to enrich lives and enhance business success
  • We treat them with dignity and respect

Challenger Spirit:

  • The creativity and innovation of our people sets us apart
  • We look for better ways of doing business and we share a passion for making a difference
  • When faced with challenges and opportunities, we don’t say “Cannot”, we ask “Why not?”
  • We are tenacious and we compete fairly
  • We set the pace and never give up

Teamwork:

  • By working as one team with shared goals we achieve great things
  • We value ideas and contributions from everyone
  • We recognise, respect and value diversity in the team
  • We develop strong bonds by communicating and sharing knowledge
  • We encourage open discussion and commit to an agreed position
  • All of us have a part to play.

Integrity:

  • Our reputation is based upon our ability to fulfill promises to shareholders, customers and employees
  • We do so by being honest in our dealings, taking responsibility and being accountable for our actions
  • We treat everyone the way we would like to be treated
  • We are proactive in identifying issues and coming up with solutions
  • We ensure that the highest ethical standards guide us in making decisions
  • We are true to our word

Personal Excellence

  • Leadership and superior performance are achieved through the pursuit of personal excellence
  • We are committed to doing and being the best. We seek continuous improvement and take pride in what we do
  • We do things to the highest possible standards. We acknowledge the potential of the individual and create opportunities for all to grow and excel.
  • Together, we celebrate our success and achievements